Refunds & Returns

Refund Rules Only Apply to Online Purchases and Instore Policies Differ

Returns/ Refunds are only for Online Purchases and not for instore

We will refund most items provided they are returned complete, unused and in their original packaging with all appropriate labels and tags intact within 28 days of receipt. Cosmetics and Pierced Jewellery items cannot be returned due to current Health and Hygiene Regulations.

Please ensure your returns form is completed in full and any supporting information written on a separate sheet of paper and enclosed in the parcel.

It is the customer's responsibility to ensure that all items being returned back to us are adequately packaged and labelled. Post your parcel to:- Venisons, Returns Department, 134-136 Ealing Road, Wembley, Middlesex HA0 4TH. You can return your goods via a Post Office using second class recorded delivery for parcels less than 1kg in weight, thereafter first class recorded, or as advised by the Post Office.

Should you wish to use a courier service to return your item/s back to us, you will need to address your parcel to:- Venisons, 134-136 Ealing Road, Wembley, Middlesex HA0 4TH, where it will then be transferred to our warehouse.

International returns can be made from your local post office or courier company, should you need help or advice regarding this please email us at

Please ensure that you retain the postage receipt and obtain adequate insurance to cover the value of the returned goods. As we cannot accept any liability of items until they have been received in full by our offices.

We are unable to provide a free returns service, and therefore all return postage costs are to be covered by the customer. If you return an item to us outside of the terms and conditions of our return policy and your statutory rights do not apply we may not refund you.

Refunds are processed within 28 days of receipt of any returns, and can only be issued via the original payment method. If there is an issue where a refund has not been received please call our customer care on 0208 903 0004 or email us at

Postal Order refunds will be done by cheque, please ensure you provide us with your correct name as it appears on your bank statement to avoid any problems

During peak periods such as Sales or Festive periods, processing returns and refunds may be slightly delayed.

Please see our terms and conditions for further applicable information.